Happy Friday, Divi Nation! I am B.J., a content creator at Elegant Themes. You’re watching This Week in WordPress, a weekly live stream where we talk about the best news, tutorials, and resources that have been published this week. Make sure to say hello in the comments, share what you’ve been working on this week in WordPress, and let’s be friends!
I have said in some of my other articles that a hosting company needs to provide good customer service to succeed. From past experience I know how annoying it can be for a client if their host doesn’t have a good support system in place. Many clients will expect fast replies to their support questions, and if you cannot supply this you may start to lose clients.
For a hosting company to be successful, they must be able to attract new clients to their service and keep their old ones. A host can build a large customer base in a few months, the hard job is keeping their clients.
The Types of Support Services
There are many different ways a host can offer customer support to their clients, I have listed just a few below:
Many hosts now offer 24/7 support as well, any new host should consider offering customer support around the clock, it can cost a lot to run this type of support service, however many clients do expect 24 hour support.
This is a basic support system using emails, it can be a slow form of communication if the host or customer only checks their email inbox every hour for example. I would recommend providing an email address which clients can use to contact the support staff.
Many hosting companies do offer phone support, however not all clients will use this method to contact the host. If the host can answer the phone for every call this can be a very quick method for answering clients’ questions. The costs associated with telephone support can be relatively low, if no free phone number is provided. This type of support isn’t necessary if the host provides other effective methods of contact.
I would recommend any new host to invest in a support desk, it can combine email support, FAQ (frequently asked questions), knowledge base, articles, and also allows for an online record of all replies.
Basically when a client needs support, they log into the support desk, create a ticket and when a support representative is free they can access the question (ticket) and reply online. Once the reply has been processed by the system, the client usually receives an email.
The advantages of a support desk means that a host can usually add unlimited departments and support staff, which means the host company can use outsourced support options, where another company can answer the support questions whenever needed.
The software required can range from nothing up to around $1000, many do have the same features. I would recommend that a host provides a support desk, but before they invest in one, shop around and ensure that they purchase one right for their needs.
Nearly every internet users has used some form of instant messenger service, this is what live chat is, it provides a platform for the support staff and customer to talk over the internet in real-time.
This is a very useful support service, and can be low in cost as well. There are many live chat services around, again I would recommend shopping around.
You can provide a question and answers section online for the most commonly answered questions. This can stop different clients contacting the support desk with the same questions, which can be time consuming and quite frankly annoying.
I would recommend provide this type of support, as it will save time and money in the long run and can be very easy to set-up.
A online forum provide a platform for your customers to contact each other, and ask questions. Providing a forum can reduce the number of support requests you receive each month because another member may be able to offer help.
Providing good customer support can cost money, however I believe that this is well worth as happy customers will generate more income.
We are greatly extending Divi’s design capabilities by more than doubling the amount of available column structures, including new smaller ⅕ and ⅙ column types that you can use to build a variety of new designs.
These new column structures greatly expand upon Divi’s traditionally small selection of columns types and in doing so open up a whole new realm of possibilities.
Today we are greatly extending Divi’s design capabilities by more than doubling the amount of available column structures, including new smaller ⅕ and ⅙ column types that you can use to build a variety of new designs. These new column structures greatly expand upon Divi’s traditionally small selection of columns types and in doing so open up a whole new realm of possibilities.
Today we are excited to release an absolutely massive Divi update. It’s an update filled with tons of quality of life improvements, hundreds of new settings, great UI adjustments and more. We are calling it the Options Harmony version 2 release, and it’s an important step towards an even more user-friendly and cohesive building experience. This update is huge, so sit back, relax and let’s get into the details.
Extend Styles is a brand new feature for Divi that expands upon some of its most unique and useful innovations.
Extend Styles allows you to take any customized style and extend it throughout the page, or to specific elements within specific locations with the click of a button. What could normally take hours can now be accomplished in just a few seconds. If you like a color, font, border style or box shadow, and you want to use it elsewhere on the page or even across the entire page, you can now extend those styles and make sweeping changes in no time at all. It really feels like magic!
Navigation is a vital part of the user experience on your website. It’s important to make sure your visitors can navigate seamlessly through your website without having to compromise on aesthetics.
By default, the WordPress Primary Menu Bar is placed at the top of every page and is considered separate from the page design you choose to follow. In many cases, though, including your menu in the overall page design can bring stunning results. It’ll give your website a more coherent look and feel.
In this post, we’re going to show you how to include the primary menu bar in your Divi page design. This is a simple but dynamic change to the way the primary menu is typically displayed, bringing a unique look to any Divi project.
Navigating your site should be as easy as possible for your site visitors. Learn how to make more pages visible in your navigation bar, as well as reposition, change settings for, and add new items to the main navigation bar.